Good documentation proves what happened, when and why.
The Irish framework requires records of reports to be kept in a durable and retrievable form, while protecting confidentiality and respecting data-protection rules. A case history should connect receipt, communication, evidence, decisions and feedback.
- Record receipt, acknowledgement, assignments and deadline changes.
- Preserve messages and evidence with clear access controls.
- Document reasons for key decisions and the final outcome.
- Apply retention periods and deletion rules consistently.
Official source: Protected Disclosures (Amendment) Act 2022 — Irish Statute Book. General information only; it is not legal advice.