Seven days and three months: the core workflow

Acknowledgement is due within seven days; feedback follows within three months.

Irish statutory guidance requires receipt to be acknowledged within seven days and diligent follow-up to be carried out. Feedback must be provided within three months in the ordinary workflow. Prescribed persons may extend the feedback period to six months where the case complexity justifies it.

• Record the date and channel of receipt.
• Assign an impartial person or function.
• Track acknowledgement and feedback separately.
• Keep the reporter informed without prejudicing the investigation or third-party rights.