MAINSYSTEMS 
Overview and Regulatory Context
Handling a report requires continuity: each stage must leave enough information for the next. This course follows the team's work, distinguishing case administration, factual analysis and communications with the reporting person. The examples concern internal channels.
Course Curriculum & Modules
The syllabus is structured into 5 sequential lessons featuring video sessions, critical control checks, and practical decision scenarios:
Receiving, recording and acknowledging a report
organise the intake of a report and the initial communication
Initial assessment and next steps
develop an initial plan proportionate to the report received
Requesting clarification and communicating
formulate clear, neutral and useful requests for clarification
Tracking action, deadlines and decisions
maintain control of the case and communications throughout follow-up
Closing the case and organising the record
document closure while preserving corrective actions and retention duties
UNOVOX designs tailored executive compliance programmes for corporations and public bodies, aligned with internal codes of conduct and verifiable audit reports.