Relationships with customers and suppliers

1. Regulatory Concept & Core Standards

This video's topic is relationships with customers and suppliers. By the end, you should be able to keep decisions justifiable regardless of personal relationships. We will connect the information available, the criterion guiding the decision and the action that must be recorded. Follow the case and compare your answer with the proposed response. The code helps apply organisational principles in concrete situations. It does not replace Estonian law or restrict lawful reporting. Public-function cases require KVS scope assessment. The examples support clear and reasoned decisions.

Longstanding cooperation provides knowledge but does not replace selection criteria. Offers, invitations and personal connections can raise impartiality issues. Apply the rules relevant to the organisation, including procurement and KVS where applicable.

Apply the following rule: Section 13 requires reasonable grounds at reporting to believe that a breach has directly begun or been completed and falls within scope. Do not automatically extend this to every hypothetical future concern. KVS primarily addresses public functions and contains specific corruption-reporting provisions. Portuguese RGPC is not Estonian law. Risk matrices, internal plans and teaching methods are recommendations unless a specific legal duty is identified.

2. Practical Implementation & Procedure

Define criteria beforehand. Disclose relevant connections appropriately and assess independent review. Protect bids and record exceptions rather than inventing reasons afterwards. Before moving on, turn this procedure into a sequence you could explain to a colleague. Identify the first check, the action that depends on its outcome and the record that allows the decision to be reconstructed. Follow the sequence on screen and identify the point where an error would change the result.

3. Case Study & Compliance Action

A supplier invokes friendship and requests a competitor’s price. The employee refuses protected disclosure and follows the conflict procedure. Now read the case carefully. Separate established facts from information you would still need to confirm. Do not add motives or events that have not been described. This distinction matters when choosing a response proportionate to the information available.

The exercise is as follows: Does a good relationship justify revealing another bid? Choose an answer and write one sentence explaining it. During the pause, compare your choice with the criteria we have just considered. Also think about the material you would retain to explain the decision later.

No. It removes neither confidentiality nor impartiality. Apply the relevant rule and record the decision.

One mistake to avoid is: using personal trust as an exception to rules.

Now apply the national rule to a second decision. The team presents every integrity instrument as mandatory in every country. How should it correct the claim?

Separate actual Estonian duties, their scope and recommended management methods. KVS public-function duties do not automatically apply to every private company. Each duty needs a source, while each internal choice needs a purpose, owner and evidence. Portuguese RGPC does not replace Estonian law.