Tracking action, deadlines and decisions

1. Regulatory Concept & Core Standards

This video focuses on how to maintain control of examination and communications. Follow the sequence of decisions in the example rather than simply memorising a list. Notice who is involved, what information is needed and the expected result. These points help turn the content into a practice that another person can verify. Handling a report requires continuity: each stage must leave enough information for the next. This course follows the team's work, distinguishing case administration, factual analysis and communications with the reporting person. The examples concern internal channels.

Every action needs a purpose, owner and record. Slovak section 10(8) requires examination and communication of the result and measures within the 90-day period. A general progress update is not a discretionary extension. Referral follows a specific statutory procedure.

Apply the following rule: Under section 10(6), acknowledge receipt within seven days of receipt. Under section 10(8), examine the report and communicate the result and measures within 90 days of acknowledgement; if not acknowledged, within 90 days after expiry of seven days from receipt. These are 90 days, not three calendar months. Referral to criminal or other relevant proceedings has its own rules: advance information, except where this could jeopardise examination; requesting the outcome within the legally permitted scope; and informing the reporting person within ten days of receiving that outcome.

2. Practical Implementation & Procedure

Track dependencies and obstacles in advance. Distinguish completed internal examination from referral. For referral, follow advance-information rules and the jeopardy exception, request the outcome within the legally permitted scope, and communicate it within ten days of receipt. Before moving on, turn this procedure into a sequence you could explain to a colleague. Identify the first check, the action that depends on its outcome and the record that allows the decision to be reconstructed. Follow the sequence on screen and identify the point where an error would change the result.

3. Case Study & Compliance Action

As the deadline approaches, a technical opinion is missing. The team cannot merely say that work continues. It identifies what can lawfully be concluded or whether the case is a referral under section 10(8), and follows the appropriate procedure. Now read the case carefully. Separate established facts from information you would still need to confirm. Do not add motives or events that have not been described. This distinction matters when choosing a response proportionate to the information available.

The exercise is as follows: Is saying we are dealing with it enough to meet the Slovak deadline? Choose an answer and write one sentence explaining it. During the pause, compare your choice with the criteria we have just considered. Also think about the material you would retain to explain the decision later.

No. A generic update does not replace examination and communication of the result and measures. Assess referral under its statutory conditions, not as an automatic extension.

One mistake to avoid is: transferring a generic three-month feedback model to Slovakia.

Now apply the national rule to a second decision. The platform counts three months from opening the message in every country. Is that correct?

No. Slovak internal receipt is acknowledged within seven days. Examination and communication of its result and measures are subject to the section 10(8) period of 90 days after acknowledgement, or expiry of seven days after receipt if unacknowledged. Opening is not the trigger and 90 days are not three months. Referral has a specific statutory procedure.