MAINSYSTEMS 
organise the intake of a report and the initial communication
1. Regulatory Concept & Core Standards
In this video we will work through a concrete decision: organise the intake of a report and the initial communication. The aim is to explain the criterion used and apply it to a workplace situation. We will start with the concept, move to the procedure and finish with a case to solve. Handling a report requires continuity: each stage must leave enough information for the next. This course follows the team's work, distinguishing case administration, factual analysis and communications with the reporting person. The examples concern internal channels.
Receipt triggers tasks and deadlines. Preserve the report, allocate a reference and restrict access. Acknowledgement establishes receipt, not truth. Under section 10(6), send it within seven days of receipt.
Apply the following rule: Under section 10(6), acknowledge receipt within seven days of receipt. Under section 10(8), examine the report and communicate the result and measures within 90 days of acknowledgement; if not acknowledged, within 90 days after expiry of seven days from receipt. These are 90 days, not three calendar months. Referral to criminal or other relevant proceedings has its own rules: advance information, except where this could jeopardise examination; requesting the outcome within the legally permitted scope; and informing the reporting person within ten days of receiving that outcome.
2. Practical Implementation & Procedure
Record the date and attachments. Identify a secure contact method and an initial responsible officer. Prepare a neutral message confirming the reference and explaining next steps. Apply national anonymity and identity requirements. For an oral report, observe applicable rules on recording, consent and verification of transcripts. Before moving on, turn this procedure into a sequence you could explain to a colleague. Identify the first check, the action that depends on its outcome and the record that allows the decision to be reconstructed. Follow the sequence on screen and identify the point where an error would change the result.
3. Case Study & Compliance Action
A report arrives with two attachments, but one will not open. The team records both, preserves what was received and requests a replacement through secure means. Acknowledgement is not suspended while the attachment issue is resolved. The case record identifies the missing information. Now read the case carefully. Separate established facts from information you would still need to confirm. Do not add motives or events that have not been described. This distinction matters when choosing a response proportionate to the information available.
The exercise is as follows: Should the team wait until every attachment is readable before acknowledging receipt? Choose an answer and write one sentence explaining it. During the pause, compare your choice with the criteria we have just considered. Also think about the material you would retain to explain the decision later.
Do not confuse the two tasks. Meet the acknowledgement requirement while separately requesting the missing item and recording the technical problem and follow-up. The initial message need not anticipate findings.
One mistake to avoid is: using the acknowledgement to state that the report has already been substantiated.
Now apply the national rule to a second decision. The platform counts three months from opening the message in every country. Is that correct?
No. Slovak internal receipt is acknowledged within seven days. Examination and communication of its result and measures are subject to the section 10(8) period of 90 days after acknowledgement, or expiry of seven days after receipt if unacknowledged. Opening is not the trigger and 90 days are not three months. Referral has a specific statutory procedure.