Communication after submission

1. Regulatory Concept & Core Standards

In this video we will consolidate a skill: answer clarifications honestly. Use the case to test what you would do in a similar situation. We will explain the proposed response step by step so that you can understand each choice and recognise when more information would be needed. A useful report enables verification. Reporters need not investigate or legally classify an offence. Describe knowledge, its source and uncertainty honestly.

Follow-up questions verify particular facts. Do not invent missing information. Separate new knowledge from original personal observation.

Apply the following rule: Internal receipt is acknowledged within two working days of receipt. Progress or refusal to examine is communicated within ten working days of acknowledgement. After examination, the outcome is communicated within two working days under paragraph 29. The Prosecutor’s Office also acknowledges within two working days, subject to Article 6 exceptions, decides status within ten working days of receipt and communicates that decision within two working days. Its progress and final-response deadlines are set out in Article 6(6).

2. Practical Implementation & Procedure

Use the confirmed dialogue route, answer accurately and mark unknowns. Report potential pressure while preserving its circumstances. Before moving on, turn this procedure into a sequence you could explain to a colleague. Identify the first check, the action that depends on its outcome and the record that allows the decision to be reconstructed. Follow the sequence on screen and identify the point where an error would change the result.

At each step, compare the information available with what is still needed for the decision. Arrange continuity when the designated worker is absent. A substitute receives only the information needed for the task, and their actions must remain verifiable.

Mark an unanswered question as a fact to verify. Identify who could confirm it and what access they actually need. A correct exercise choice alone does not show that the reasoning is understood. If the answer depends on an additional fact, state that condition explicitly.

For the workplace task, name the person who can approve the change and the person who will check that it works. Produce a concrete verifiable action, rather than only a promise to follow rules. Check effects on access rights and user information. Record questions that your organisation still needs to resolve.

3. Case Study & Compliance Action

Asked for a payment date, the reporter recalls only a week and later receives a document. Both knowledge stages should be clear. Now read the case carefully. Separate established facts from information you would still need to confirm. Do not add motives or events that have not been described. This distinction matters when choosing a response proportionate to the information available.

The exercise is as follows: Is guessing an exact date better? Choose an answer and write one sentence explaining it. During the pause, compare your choice with the criteria we have just considered. Also think about the material you would retain to explain the decision later.

No. State the limit and later source. Accurate uncertainty is more useful than invented precision.

One mistake to avoid is: inventing missing facts to be helpful.

Now apply the national rule to a second decision. The platform waits seven days to acknowledge and three months to respond. Is that suitable for Lithuania?

No. Acknowledge internal receipt within two working days of receipt and communicate progress or refusal to examine within ten working days of acknowledgement. Record examination completion separately and apply the two-working-day final-response deadline. The Prosecutor’s Office’s status-decision period starts at receipt. Do not replace working days with calendar days or move the starting event to the administrator’s first login.