Communicating the code, risk plan and channel

1. Regulatory Concept & Core Standards

This video focuses on how to help people find and use organisational instruments. Follow the sequence of decisions in the example rather than simply memorising a list. Notice who is involved, what information is needed and the expected result. These points help turn the content into a practice that another person can verify. Training connects actual roles, risks and applicable duties to decisions at work. The programme proposes a teaching approach. It does not claim Croatian law requires twenty courses, five videos or identical duration for every person.

Publication alone does not establish understanding. Explain purpose, location and expected action. Article 21 requires the general internal-reporting act to be accessible to people in the work environment, and Article 22 includes clear information about external procedures. Avoid unconditional anonymity or protection promises.

Apply the following rule: The Ombudswoman is the competent external reporting authority and can be approached directly without prior internal reporting. The November 2025 amendment extends the same protection, subject to statutory conditions, to direct reports to the police or State Attorney’s Office within their competence. Where those bodies are informed of retaliation or its risk, they must forward the report to the Ombudswoman without delay. Do not generalise this rule to every direct report to any authority. Public disclosure has separate Article 26 conditions.

2. Practical Implementation & Procedure

Choose audience-appropriate methods, use examples and check links. Align communication with actual obligations. Test whether people can find information unaided and distinguish internal from external reporting. Supplier communications should explain duties and available routes without promising unconditional protection. Before moving on, turn this procedure into a sequence you could explain to a colleague. Identify the first check, the action that depends on its outcome and the record that allows the decision to be reconstructed. Follow the sequence on screen and identify the point where an error would change the result.

3. Case Study & Compliance Action

A campaign advertises the channel, but the printed link requires intranet access unavailable to contractors. An external-user test identifies the barrier. The team corrects access and adapts the message to its audience. Now read the case carefully. Separate established facts from information you would still need to confirm. Do not add motives or events that have not been described. This distinction matters when choosing a response proportionate to the information available.

The exercise is as follows: What simple test shows whether communication works? Choose an answer and write one sentence explaining it. During the pause, compare your choice with the criteria we have just considered. Also think about the material you would retain to explain the decision later.

Ask someone in the audience to find the instrument and explain its use. Include different roles and access conditions. Sending a message does not establish understanding or a functioning link.

One mistake to avoid is: measuring communication only by messages sent.

Now apply the national rule to a second decision. An advice page is presented as the sole destination for every report. What check is missing?

The recipient's powers and role must be confirmed. Advice, external receipt, investigation and protection may belong to different bodies. Also check the national conditions for the selected route. User information must help people find the correct procedure without requiring steps that do not exist in law.