Training needs by role and risk

1. Regulatory Concept & Core Standards

In this video we will work through a concrete decision: map training needs from actual roles and exposures. The aim is to explain the criterion used and apply it to a workplace situation. We will start with the concept, move to the procedure and finish with a case to solve. Training should help managers and workers understand and apply the entity's policies and procedures. The RGPC links content and frequency to risk exposure. A generic catalogue is a starting point and needs a connection to the PPR, code and channel actually used.

Different people make different decisions. Procurement works with suppliers, finance validates payments, managers assess workers and channel teams handle sensitive information. Common training creates shared language but cannot replace specific preparation. The RGPC requires internal training for managers and workers in covered entities, with content and frequency adapted to identified risk exposure.

National rule: Article 9 of the RGPC provides for internal training for managers and workers in covered entities. Its content and frequency should reflect exposure to the identified risks. Planning by role helps put this requirement into practice.

2. Practical Implementation & Procedure

Match roles to PPR risks and expected behaviour. Consider existing knowledge, frequent errors and recent changes. Identify people without regular computer access and accessibility needs. Use interviews and diagnostic exercises without collecting sensitive personal accounts in general surveys. Record priorities and reasons for module selection. Before moving on, turn this procedure into a sequence you could explain to a colleague. Identify the first check, the action that depends on its outcome and the record that allows the decision to be reconstructed. Follow the sequence on screen and identify the point where an error would change the result.

3. Case Study & Compliance Action

Everyone completed an RGPC introduction, but the payments team cannot confirm a bank-detail change. The needs assessment identifies a specific missing skill. The plan adds demonstration and practice aligned with internal controls. Now read the case carefully. Separate established facts from information you would still need to confirm. Do not add motives or events that have not been described. This distinction matters when choosing a response proportionate to the information available.

The exercise is as follows: Is the same general introduction enough to prepare every role for its specific risks? Choose an answer and write one sentence explaining it. During the pause, compare your choice with the criteria we have just considered. Also think about the material you would retain to explain the decision later.

Not necessarily. Supplement the common foundation according to roles and exposure. Each audience should be able to make its own decisions, beyond recognising general definitions.

One mistake to avoid is: choosing topics solely because videos are available without considering the entity's risks.

Which document, responsible person and evidence from your entity demonstrate application of this rule?

Confirm the scope and applicable source. Record the decision, who can approve it and the evidence required. Application in this lesson should support the following objective: map training needs from actual roles and exposures Distinguish the legal duty from the organisational method chosen by the entity.