MAINSYSTEMS 
give users a clear next step
1. Regulatory Concept & Core Standards
This video focuses on how to give users a clear next step. Follow the sequence of decisions in the example rather than simply memorising a list. Notice who is involved, what information is needed and the expected result. These points help turn the content into a practice that another person can verify. Training should enable concrete decisions. Regulation 630 paragraphs 10–12 require information and learning for its addressees, particularly exposed positions. Other models can be organisational choices. Attendance alone proves neither skill nor compliance.
Communication should help find rules, advice and reporting. A broad campaign may omit access. Guidance must match functions and Latvian conditions. Not every concern automatically meets the reporting Act.
Apply the following rule: Reports can go to competent authorities or through the contact point and specified organisations. Since 1 March 2026 KNAB is the contact point. It advises, refers, supervises compliance and examines cases where no competent institution can be determined. It does not replace every sector authority’s powers. Internal reporting is encouraged only under section 5(4); public disclosure has separate section 4 conditions.
2. Practical Implementation & Procedure
Choose suitable place and language. Show official access and secure dialogue. Test links and promises with fictional data. Distinguish advice and reporting and explain finding the competent external recipient. Before moving on, turn this procedure into a sequence you could explain to a colleague. Identify the first check, the action that depends on its outcome and the record that allows the decision to be reconstructed. Follow the sequence on screen and identify the point where an error would change the result.
3. Case Study & Compliance Action
A poster says speak up but gives no route. The correction adds address and conditions, tested with production staff. Now read the case carefully. Separate established facts from information you would still need to confirm. Do not add motives or events that have not been described. This distinction matters when choosing a response proportionate to the information available.
The exercise is as follows: Does a supportive slogan replace instruction? Choose an answer and write one sentence explaining it. During the pause, compare your choice with the criteria we have just considered. Also think about the material you would retain to explain the decision later.
No. People need a clear next step and accurate information matching real operation.
One mistake to avoid is: treating a slogan as sufficient guidance.
Now apply the national rule to a second decision. The team treats KNAB as the only investigator for every sector. What needs clarification?
KNAB has performed contact-point functions since March 2026, but the competent institution examines the particular breach. The contact point helps identify it and also examines statutory cases where competence cannot be determined. Check the current official route. A private software provider does not become a competent public authority.