MAINSYSTEMS 
record receipt and send an appropriate acknowledgement
1. Regulatory Concept & Core Standards
In this video we will work through a concrete decision: record receipt and send an appropriate acknowledgement. The aim is to explain the criterion used and apply it to a workplace situation. We will start with the concept, move to the procedure and finish with a case to solve. Handling connects receipt, initial decisions, dialogue and a reasoned outcome. Latvian acknowledgement, recognition, decision notification and progress information are separate events. Closed status does not prove all actions or lawful retention.
Receipt starts section 7(2) timing. Acknowledgement does not establish truth. The same seven-day period includes initial assessment and a recognition decision. Do not automatically import public-body exceptions into private procedures.
Apply the following rule: Section 7(2) requires acknowledgement and a preliminary recognition decision promptly and no later than seven days after receipt. Notify the decision within three days after making it. Provide progress information within two months after recognition as a whistleblower report and outcome information after examination. Private entities apply section 7 paragraphs 2,5,7 and 8; public-body exceptions must not automatically be imported.
2. Practical Implementation & Procedure
Record receipt, restrict access and assign ownership. Check communication and applicable conditions. Send a neutral acknowledgement with next steps and no needless names in its subject. Record the initial decision separately. Before moving on, turn this procedure into a sequence you could explain to a colleague. Identify the first check, the action that depends on its outcome and the record that allows the decision to be reconstructed. Follow the sequence on screen and identify the point where an error would change the result.
3. Case Study & Compliance Action
A report arrives Friday evening and is read Tuesday. Timing begins at receipt. Acknowledgement makes no guilt finding. Now read the case carefully. Separate established facts from information you would still need to confirm. Do not add motives or events that have not been described. This distinction matters when choosing a response proportionate to the information available.
The exercise is as follows: May acknowledgement wait for investigation to end? Choose an answer and write one sentence explaining it. During the pause, compare your choice with the criteria we have just considered. Also think about the material you would retain to explain the decision later.
No. These are distinct tasks. Follow receipt timing and applicable procedure; substantive work continues separately. Initial recognition is not a final finding either.
One mistake to avoid is: using reading time instead of receipt.
Now apply the national rule to a second decision. The platform counts 90 days from opening. Does this meet Latvian requirements?
No. Separately record receipt, recognition decision and notification. Acknowledgement and initial decision are due within seven days after receipt; notify the decision within three days after making it. Progress information is due within two months after recognition. Apply section 7(1)’s distinction between public and private organisations.