Mapping activities and processes

1. Regulatory Concept & Core Standards

In this video we will work through a concrete decision: identify processes and decision points relevant to the risk plan. The aim is to explain the criterion used and apply it to a workplace situation. We will start with the concept, move to the procedure and finish with a case to solve. A risk matrix should reflect actual organisational activities. The course presents a risk plan as a management tool. Example scales and controls are not universal Croatian statutory requirements. Match them to the entity’s specific obligations and procedures.

Mapping describes how work happens, including operational and support activities. An organisation chart identifies positions. A process shows decisions, inputs, outputs and handovers. The risk plan must cover the organisation and its activity. Apparently administrative tasks, such as changing supplier bank details, may create significant risk opportunities.

Apply the following rule: An employer with at least 50 workers generally must establish an internal reporting system. Article 19(3) requires covered employers under specified parts of the Annex to do so regardless of headcount. Appointment of a confidential person and deputy follows Article 20, including proposals by the works council, the authorised trade-union representative or at least 20 per cent of workers where that representation is absent. If no proposal is made, the Act provides for appointment without it. Appointees must consent in writing.

2. Practical Implementation & Procedure

Choose a process and identify its start, finish, participants, systems and decisions. Confirm the description with staff performing the work and authorised real records. Mark exceptions and tasks concentrated in one person. Do not merely copy a formal procedure where practice differs. The gap between expected and actual practice helps the assessment. Before moving on, turn this procedure into a sequence you could explain to a colleague. Identify the first check, the action that depends on its outcome and the record that allows the decision to be reconstructed. Follow the sequence on screen and identify the point where an error would change the result.

3. Case Study & Compliance Action

In supplier payments, one person receives bank-change requests, updates the supplier record and prepares payment. The organisation chart did not show this concentration. Process mapping reveals a point needing risk assessment and independent control. Now read the case carefully. Separate established facts from information you would still need to confirm. Do not add motives or events that have not been described. This distinction matters when choosing a response proportionate to the information available.

The exercise is as follows: Why is an organisation chart insufficient to identify every risk? Choose an answer and write one sentence explaining it. During the pause, compare your choice with the criteria we have just considered. Also think about the material you would retain to explain the decision later.

It may not show how decisions and tasks connect. Risk can arise from combined powers, exceptions or information handovers. The process map makes those relationships visible.

One mistake to avoid is: describing departments while omitting decisions, exceptions and actual tasks.

Now apply the national rule to a second decision. A subsidiary copies its foreign head office's policy without assessing its own activities and size. What must it check?

Identify the local legal entity, sector, national counting method and any public-sector or territorial regimes. Then link each obligation to a source and a responsible person. A group model can support operations but does not replace this assessment.