MAINSYSTEMS
Decision summary
Workky has a lower annual price and a functionally close proposition in several areas. UNOVOX should be chosen when demonstrated depth in management, SLA, tasks, case files, reports and analytics matters more than channel cost.
Where UNOVOX is clearer
Workky presents a Portuguese channel with public annual pricing, anonymous or identified portal, tracking code, dialogue, statuses, owners, history and local support.
UNOVOX makes its Standard price, product screens and complete operational flow visible before contracting. The comparison below uses only information each platform makes public; unpublished points are not treated as shortcomings.
Practical comparison
| Area | UNOVOX | Workky — public information |
|---|---|---|
| Public price | €75/month annually (€900/year) or €90/month on monthly billing, with online contracting. | €399/year plus VAT for one entity and Portuguese; extra languages and entities detailed by proposal. |
| Reporting and follow-up | Staged form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messages. | Anonymous or identified report, guided form, secure code, status and subsequent dialogue. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, case files and reports. | Status, category, owner, messages, documents, notes, history and milestones. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, appearance, dashboards and analytics. | Multiple administrators and entities; content, languages and aggregate reports depending on contract. |
| Best fit | Teams wanting a complete, visible product with predictable pricing and close support in Portugal. | Organisations seeking a simple Portuguese solution with guided implementation and low annual price. |
Choose UNOVOX if
- you want to see the public channel and reserved area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without constraining operational growth
Consider Workky if
the €399/year price and guided implementation cover the required depth.
