Receive
Record the report and the information required to begin assessment.
UNOVOX brings together intake, follow-up, triage, investigation, deadlines, communication and documentation. Here you can see the product as it is used.
The channel can present the organisation’s visual identity and public documents. The form guides people through the description, additional information, attachments and optional identification.
Indicators show total, active, resolved and critical cases, as well as resolution rate and average time. Teams can analyse trends, categories, priorities, anonymity and workload distribution.
When an external person needs to consult a case, the team can create a link to a filtered version and monitor or revoke that share.
The team manages users, appearance, public documents, categories, channels, priorities, departments, additional fields, deadlines, assignment and languages.
The specific steps depend on the organisation’s procedures. The platform supports intake and daily work without scattering information across inboxes, spreadsheets and isolated folders.
Record the report and the information required to begin assessment.
Set category, channel, department, priority and owner.
Manage messages, tasks, attachments, reminders, related cases and deadlines.
Change status, record notes and maintain the action history.
Generate periodic documents, case files and audit records.
Analyse trends and distribution to improve the internal process.
Annual reports, periodic reports, case files and audit records help prepare information for management, investigation or review.
See it in a demo