A product by MAINSYSTEMS
Product

Whistleblowing case management, from the public channel to the final report.

UNOVOX brings together intake, follow-up, triage, investigation, deadlines, communication and documentation. Here you can see the product as it is used.

✓ Actual screens✓ Demonstration data✓ Guided implementation
UNOVOX public reporting form with four stages
PUBLIC CHANNEL

A clear experience for reporting people.

The channel can present the organisation’s visual identity and public documents. The form guides people through the description, additional information, attachments and optional identification.

  • Configurable categories and additional questions
  • Anonymous or identified reporting
  • Channel available in multiple languages
  • Code for later follow-up
UNOVOX statistics dashboard with totals, status, deadlines and trends
OPERATIONAL VIEW

Understand case volume and status.

Indicators show total, active, resolved and critical cases, as well as resolution rate and average time. Teams can analyse trends, categories, priorities, anonymity and workload distribution.

  • Period selection and time comparison
  • Funnel by process status
  • Analysis by category and priority
  • SLA and performance indicators
UNOVOX external sharing window with filtered, revocable links
CONTROLLED COLLABORATION

Share only what is necessary.

When an external person needs to consult a case, the team can create a link to a filtered version and monitor or revoke that share.

  • Select which fields are available
  • Record creation and revocation
  • Access without creating an account
Settings

Configure the channel without development work.

The team manages users, appearance, public documents, categories, channels, priorities, departments, additional fields, deadlines, assignment and languages.

UNOVOX settings with channel and case-management configuration options
Operational workflow

Five moments connected by the same process.

The specific steps depend on the organisation’s procedures. The platform supports intake and daily work without scattering information across inboxes, spreadsheets and isolated folders.

01

Receive

Record the report and the information required to begin assessment.

02

Classify

Set category, channel, department, priority and owner.

03

Follow up

Manage messages, tasks, attachments, reminders, related cases and deadlines.

04

Decide

Change status, record notes and maintain the action history.

05

Report

Generate periodic documents, case files and audit records.

06

Improve

Analyse trends and distribution to improve the internal process.

UNOVOX reports for annual, periodic and case documentation
DOCUMENTATION

Reports built from work already recorded.

Annual reports, periodic reports, case files and audit records help prepare information for management, investigation or review.

See it in a demo