Security and privacy

Confidentiality explained through the product.

Instead of presenting generic certifications or guarantees, we show controls visible in operation: restricted access, user configuration, history, filtered shares and documentation.

Review security requirements See the product

Operational principles

Protect access, limit exposure and retain a record of actions.

Confidentiality depends on both technology and organisational procedures. UNOVOX supports control of the process; the entity must still define owners, access and internal rules.

Restricted area

Case management requires authentication by authorised users and is separate from the public channel.

Optional identification

The form can allow people to report anonymously or identify themselves.

Case assignment

The team associates owners with cases and follows changes in the history.

Filtered sharing

External links display a selected version of the case and can be revoked.

Operational history

Status changes, assignments, messages, shares and alerts remain associated with the case.

Documentation

Case files and audit records support review and accountability.

Access and configuration

Each organisation defines who operates the channel.

Settings allow the team to manage users, case assignment, categories, departments, deadlines and other parts of channel operation.

UNOVOX settings for managing users, case assignment and channel configuration

CONTROLLED EXPOSURE

External collaboration without handing over the entire case.

The team can create a link to a filtered version of the case. The share can be consulted, monitored and revoked, with those actions visible in the history.

UNOVOX report types including case file and audit record

REVIEW

Prepare information without rebuilding the history.

Case files and audit records use information and actions already recorded in the platform. The specific content depends on available data and the options selected by the team.

Before contracting

Security questions that need documented answers.

An enterprise assessment should not rely on badges alone. We recommend confirming in writing the hosting and subprocessors, backups, recovery, access control, retention, deletion, incident response and data processing terms.

What UNOVOX shows in the product

Team authentication, user management, owner assignment, deadline monitoring, history, revocable shares and reports.

Your organisation’s specific requirements are reviewed during the demonstration and proposal process. We do not present certifications on this site unless they have been confirmed.

Framework: Portuguese Law 93/2021 requires the channel to ensure security, integrity and retention, confidentiality of identity or anonymity and prevention of access by unauthorised persons. See the official text.