Whistleblowing channel for charities and social organisations.

A configurable channel for structures involving teams, volunteers, service users, families, partners and suppliers.

Context

A context with many relationships

Social organisations handle sensitive information and different audiences. The channel should explain what may be reported, who handles each matter and which alternative routes remain available.

People and employment

Reports from workers, volunteers or providers.

Safeguarding

Reports requiring rapid routing.

Resources and funding

Matters involving funds, assets, donations or procurement.

Privacy and information

Situations involving access, sharing or use of data.

Separate the right routes

The channel does not replace emergencies, service-user complaints, child or vulnerable-adult protection, or other reporting duties.

Configuration

Categories, teams and documents aligned with the organisation.

UNOVOX supports configurable departments, categories, additional fields, priorities, deadlines, assignment, languages and public documents.

UNOVOX settings for configuring the reporting channel

Prepare before publishing

Identify who may use the channel and which matters it covers.
Define alternative routes for emergencies, complaints or specific duties.
Appoint owners and conflict-of-interest rules.
Configure access, communication, deadlines and documentation.
Test anonymous and identified journeys.

General framework: Portuguese Law 93/2021 and MENAC FAQ. The obligation and specific procedure should be assessed for each entity.