Whistleblowing channel for healthcare organisations.

Restricted management of reports for structures involving professionals, sites, suppliers and sensitive information.

Context

Different matters, different owners

The same organisation may receive reports about people, procurement, data, resources or internal processes. Classification and routing should be defined before launch.

Employment

Situations reported by professionals or providers.

Procurement and suppliers

Reports about purchasing or resource use.

Data and confidentiality

Matters involving access to or handling of information.

Conduct and integrity

Situations requiring independent assessment.

Separate the right routes

The channel does not replace clinical emergencies, patient complaints, mandatory notifications, pharmacovigilance or patient-safety routes.

Configuration

Categories, teams and documents aligned with the organisation.

UNOVOX supports configurable departments, categories, additional fields, priorities, deadlines, assignment, languages and public documents.

UNOVOX settings for configuring the reporting channel

Prepare before publishing

Identify who may use the channel and which matters it covers.
Define alternative routes for emergencies, complaints or specific duties.
Appoint owners and conflict-of-interest rules.
Configure access, communication, deadlines and documentation.
Test anonymous and identified journeys.

General framework: Portuguese Law 93/2021 and MENAC FAQ. The obligation and specific procedure should be assessed for each entity.