MAINSYSTEMS
Decision summary
UNOVOX brings channel, follow-up and advanced management into one Standard plan with a product-led demonstration. Whistle.pt may have a cheaper entry point, but the Essential limits should be compared with the team's actual needs.
Where UNOVOX is clearer
Whistle.pt splits its offer between Essential and Pro. The first has one user and a generic form; Pro increases users, customisation and integration.
UNOVOX makes its Standard price, product screens and complete operational flow visible before contracting. The comparison below uses only information each platform makes public; unpublished points are not treated as shortcomings.
Practical comparison
| Area | UNOVOX | Whistle.pt — public information |
|---|---|---|
| Public price | €75/month annually (€900/year) or €90/month on monthly billing, with online contracting. | Essential: €56/month annually or €70 monthly. Pro: €104/month annually or €130 monthly. VAT excluded. |
| Reporting and follow-up | Staged form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messages. | Web channel with follow-up; generic form on Essential and up to 20 custom forms on Pro. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, case files and reports. | Report handling and reporter communication; 1 user on Essential and 20 on Pro. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, appearance, dashboards and analytics. | Form integration is listed for Pro; minimum subscription of 90 days. |
| Best fit | Teams wanting a complete, visible product with predictable pricing and close support in Portugal. | Small teams accepting Essential limits or organisations preferring a two-plan structure. |
Choose UNOVOX if
- you want to see the public channel and reserved area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without constraining operational growth
Consider Whistle.pt if
entry price is decisive and one user with a generic form is sufficient.
