MAINSYSTEMS
Decision summary
UNOVOX has a lower annual reference price than both public CTT plans and shows more of the platform's daily operation. Portal da Denúncia benefits from the CTT brand and ecosystem.
Where UNOVOX is clearer
CTT's Portal da Denúncia is a cloud SaaS solution in Portuguese and English, with two-factor authentication, encryption, internal teams, deadline control and reports.
UNOVOX makes its Standard price, product screens and complete operational flow visible before contracting. The comparison below uses only information each platform makes public; unpublished points are not treated as shortcomings.
Practical comparison
| Area | UNOVOX | Portal da Denúncia — public information |
|---|---|---|
| Public price | €75/month annually (€900/year) or €90/month on monthly billing, with online contracting. | Gold: €996/year for fewer than 100 employees. Diamond: €1,680/year for more than 100 employees. |
| Reporting and follow-up | Staged form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messages. | Receives web reports and can register written, paper, verbal, image and other origins. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, case files and reports. | Team organisation, deadline control and statistical reporting. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, appearance, dashboards and analytics. | Portuguese and English; average one-week implementation announced; extra training and tickets are paid. |
| Best fit | Teams wanting a complete, visible product with predictable pricing and close support in Portugal. | Entities that particularly value a commercial relationship with CTT. |
Choose UNOVOX if
- you want to see the public channel and reserved area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without constraining operational growth
Consider Portal da Denúncia if
the CTT brand and its procurement processes are decisive.
