MAINSYSTEMS
Decision summary
UNOVOX offers greater commercial and product transparency: public pricing, management-area screens and a full case-lifecycle demonstration. +Transparente may carry weight where an institutional relationship or public-sector reference already exists.
Where UNOVOX is clearer
+Transparente has visible adoption among Portuguese public bodies and provides internal and external web channels, anonymous or confidential.
UNOVOX makes its Standard price, product screens and complete operational flow visible before contracting. The comparison below uses only information each platform makes public; unpublished points are not treated as shortcomings.
Practical comparison
| Area | UNOVOX | +Transparente — public information |
|---|---|---|
| Public price | €75/month annually (€900/year) or €90/month on monthly billing, with online contracting. | On request; no stable public price table was identified. |
| Reporting and follow-up | Staged form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messages. | Internal and/or external web channel, with anonymous and confidential modes depending on configuration. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, case files and reports. | Report intake and follow-up; detail on tasks, deadlines, reporting and permissions subject to demonstration. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, appearance, dashboards and analytics. | Identifiable deployments in public bodies; configuration and terms by proposal. |
| Best fit | Teams wanting a complete, visible product with predictable pricing and close support in Portugal. | Public entities valuing existing references in the same sector. |
Choose UNOVOX if
- you want to see the public channel and reserved area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without constraining operational growth
Consider +Transparente if
public-sector references and its implementation model are decisive.
