MAINSYSTEMS
Decision summary
UNOVOX is easier to compare before entering a sales process: its Standard price and operational screens are public. IGNOTO should be assessed when custom workflows or specific integrations are the priority.
Where UNOVOX is clearer
IGNOTO presents a configurable platform for private companies and public institutions, with anonymity, notifications, deadline reminders and workflow/integration options.
UNOVOX makes its Standard price, product screens and complete operational flow visible before contracting. The comparison below uses only information each platform makes public; unpublished points are not treated as shortcomings.
Practical comparison
| Area | UNOVOX | IGNOTO — public information |
|---|---|---|
| Public price | €75/month annually (€900/year) or €90/month on monthly billing, with online contracting. | Annual billing and a 30-day free period are advertised; the final amount depends on the organisation and was not publicly visible. |
| Reporting and follow-up | Staged form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messages. | Customisable channel with anonymous reporting and communication with managers. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, case files and reports. | New-report notifications, deadline reminders and process management. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, appearance, dashboards and analytics. | Custom fields, tailored workflows, API integrations and training available by configuration. |
| Best fit | Teams wanting a complete, visible product with predictable pricing and close support in Portugal. | Organisations anticipating a customisation or integration project. |
Choose UNOVOX if
- you want to see the public channel and reserved area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without constraining operational growth
Consider IGNOTO if
tailored workflows or API integrations are decisive requirements.
