MAINSYSTEMS
Decision summary
EQS has a much larger European footprint and more options for multinationals. UNOVOX is a more proportionate choice for organisations in Portugal wanting euro pricing, simple contracting, local support and complete management without entering a complex enterprise suite.
Where UNOVOX is clearer
EQS Integrity Line is a large-scale German platform with 80+ languages, several product levels and an advertised customer base in the thousands.
UNOVOX makes its Standard price, product screens and complete operational flow visible before contracting. The comparison below uses only information each platform makes public; unpublished points are not treated as shortcomings.
Practical comparison
| Area | UNOVOX | EQS Integrity Line — public information |
|---|---|---|
| Public price | €75/month annually (€900/year) or €90/month on monthly billing, with online contracting. | Essential from £85/month; Professional from £170/month; Enterprise on request. |
| Reporting and follow-up | Staged form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messages. | Anonymous reporting with dialogue, 80+ languages and telephone-channel connection on Enterprise. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, case files and reports. | Standard management on Essential; authorisations, real-time reporting and greater configuration on higher levels. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, appearance, dashboards and analytics. | Hosting in Germany, 80+ languages and around 4,000 advertised customers. |
| Best fit | Teams wanting a complete, visible product with predictable pricing and close support in Portugal. | International groups needing many jurisdictions, languages and a large-scale European platform. |
Choose UNOVOX if
- you want to see the public channel and reserved area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without constraining operational growth
Consider EQS Integrity Line if
multinational scale, language count and enterprise controls are central requirements.
