MAINSYSTEMS
Decision summary
CROW shows a mature and configurable Portuguese offer. UNOVOX differentiates itself through public contracting and pricing and by exposing dashboards, cases, reports and settings in significant detail on the site.
Where UNOVOX is clearer
CROW by FULLSCREEN combines a portal, off-platform report registration, alerts, exports, multilingual operation and multi-company support.
UNOVOX makes its Standard price, product screens and complete operational flow visible before contracting. The comparison below uses only information each platform makes public; unpublished points are not treated as shortcomings.
Practical comparison
| Area | UNOVOX | CROW — public information |
|---|---|---|
| Public price | €75/month annually (€900/year) or €90/month on monthly billing, with online contracting. | By proposal; the supplier states a fixed price independent of employee count and unlimited users. |
| Reporting and follow-up | Staged form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messages. | Web portal and registration of reports received in person, by email or through other channels. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, case files and reports. | Workflow, deadline alerts, parameterised responses, encrypted export and history. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, appearance, dashboards and analytics. | Multi-company, multilingual, unlimited users and advertised autonomous configuration. |
| Best fit | Teams wanting a complete, visible product with predictable pricing and close support in Portugal. | Organisations valuing multi-company operation, unlimited users and hosting in Portugal. |
Choose UNOVOX if
- you want to see the public channel and reserved area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without constraining operational growth
Consider CROW if
the multi-company model and FULLSCREEN infrastructure are priorities.
