MAINSYSTEMS
Decision summary
Canal da Denúncia has a clear public-price advantage. UNOVOX should be chosen when the decision includes management depth, priorities and SLA, history, case files, advanced analytics and a product-led demonstration—not only channel cost.
Where UNOVOX is clearer
Canal da Denúncia positions itself on low price, with three annual plans tied to employee count and advertised unlimited managers.
UNOVOX makes its Standard price, product screens and complete operational flow visible before contracting. The comparison below uses only information each platform makes public; unpublished points are not treated as shortcomings.
Practical comparison
| Area | UNOVOX | Canal da Denúncia — public information |
|---|---|---|
| Public price | €75/month annually (€900/year) or €90/month on monthly billing, with online contracting. | €19.90/month up to 50 employees, €29.90 up to 100 and €35.90 unlimited, paid annually plus VAT. |
| Reporting and follow-up | Staged form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messages. | Custom form, branding, multiple languages, notifications and advertised unlimited reports. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, case files and reports. | Data exports and automatic reports; advertised unlimited managers. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, appearance, dashboards and analytics. | Plans defined by employee count and different support levels. |
| Best fit | Teams wanting a complete, visible product with predictable pricing and close support in Portugal. | Organisations whose main criterion is minimising the channel's annual cost. |
Choose UNOVOX if
- you want to see the public channel and reserved area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without constraining operational growth
Consider Canal da Denúncia if
the lowest possible price matters more than demonstrable case-management depth.
