A product by MAINSYSTEMS
REPORTING CHANNEL AND CASE MANAGEMENT

A safe channel for reporters. Complete control for the team.

Receive reports, keep the conversation open and take every case through to a decision — in one platform.

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Anonymous or identified reporting Case history and deadlines Support in Portuguese
From intake to decisionSee how the public channel connects to the team's daily work.
Public portalSubmit and follow up without creating an account.
Case managementStatus, priorities, owners, deadlines and history.
ReportsDocuments for management, investigation and audit.
From report to decision

A whistleblowing channel is a process, not just a form.

UNOVOX connects the reporting person’s experience to the daily work of the team receiving, assessing and documenting each case. The organisation configures the channel; the platform keeps information and actions in one workflow.

UNOVOX public form for submitting a report in four stages
01 · INTAKE

People know what will happen before they start.

The form divides the report into clear stages: case description, additional information, attachments and optional identification.

  • Categories and fields adapted to the organisation
  • Anonymous or identified reporting
  • Configurable public documents and visual identity
UNOVOX page where a reporter enters a code to follow a report
02 · FOLLOW-UP

Anonymity does not end the conversation.

The tracking code lets the reporting person return without creating an account. The organisation can communicate with them while keeping the dialogue associated with the case.

  • Status consultation without a personal login
  • Communication kept with the case
  • Separation between the public channel and the team’s restricted area
Configuration

The platform adapts to the organisation — not the other way around.

Users, appearance, public documents, categories, channels, priorities, departments, additional fields, deadlines, case assignment and languages are managed in settings.

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UNOVOX settings area with users, categories, departments, deadlines and languages
The team’s work

What happens after a report arrives.

Each case brings together classification, owner, priority, messages, tasks, attachments, reminders, related cases and history. The team can see what changed and prepare documents from recorded data.

01

Triage and classify

Organise by category, channel, department, status and priority.

02

Assign responsibility

Associate the case with an owner and monitor workload distribution.

03

Control deadlines

Set transition deadlines and identify cases requiring attention.

04

Document decisions

Keep actions and changes in the history and generate period or case reports.

UNOVOX reports area with annual, periodic and case reports
05 · ACCOUNTABILITY

Operational data that can be presented to management.

The platform offers annual and periodic reports, case files and audit records. Statistics help analyse volume, status, priorities, categories and resolution times.

Explore case management
Portuguese Law 93/2021

Useful content for deciding and implementing.

Our knowledge centre separates legal information from commercial claims. Every guide lists its official sources and last review date. The content is informational and does not replace legal advice.

GUIDE

Who must operate a channel?

General criteria, public entities and covered sectors.

DEADLINES

7 days and 3 months

What the law provides after a report is received.

DECISION

Internal and external channels

The general framework for the two routes.

IMPLEMENTATION

Channel documentation

Policies and procedures that help operationalise the process.

Primary sources: Law 93/2021 — Diário da República and the MENAC FAQ.

See the platform applied to your process.

See the public channel, case management, configuration and reports as one complete workflow.

Request a demo Channel guide