MAINSYSTEMS
Receive
Record the report and the information required to begin the assessment.
Product
Whistleblowing management, from the public channel to the final report.
UNOVOX brings together intake, follow-up, triage, investigation, deadlines, communication and documentation. Here you can see the product as it is used.
PUBLIC CHANNEL
A clear experience for reporting persons.
The channel can display the organisation's visual identity and documents. The form guides the person through the description, supplementary information, attachments and optional identification.
- Configurable categories and additional questions
- Anonymous or identified reporting
- Unlimited languages in the channel
- Code for subsequent follow-up
OPERATIONAL VIEW
Understand case volume and status.
Indicators show total, active, resolved and critical cases, together with resolution rates and average resolution time. Teams can analyse trends, categories, priorities, anonymity and workload distribution.
- Period selection and time comparison
- Process-status funnel
- Analysis by category and priority
- SLA and performance indicators
CONTROLLED COLLABORATION
Share only what is necessary.
When an external person needs to review a case, the team can create a link to a filtered version and monitor or revoke that share.
- Selection of the fields made available
- Creation and revocation records
- Access without creating an account
Settings
Configure the channel without development work.
The team manages unlimited users and unlimited languages, branding, public documents, categories, channels, priorities, departments, extra fields, deadlines and assignment rules.
Operational workflow
Six moments connected by one process.
The exact steps depend on the organisation's procedures. The platform configures intake and supports work without scattering information across inboxes, spreadsheets and isolated folders.
Classify
Set the category, channel, department, priority and owner.
Follow up
Manage messages, tasks, attachments, reminders, related cases and deadlines.
Decide
Change statuses, record notes and preserve the activity history.
Report
Generate periodic documents, case dossiers and audit records.
Improve
Analyse trends and distribution to improve the internal process.
DOCUMENTATION
Reports built from work already recorded.
Annual reports, periodic reports, case dossiers and audit records help prepare information for management, investigation or review.
See it in a demonstration