MAINSYSTEMS
Decision summary
UNOVOX offers greater commercial and product transparency: public pricing, management-area screens and a complete demonstration of the case lifecycle. +Transparente may carry more weight where an institutional relationship or public-sector reference already exists.
Where UNOVOX provides more clarity
+Transparente has a visible presence among Portuguese public organisations and provides internal and external web channels, with anonymous or confidential modes.
Before contracting, UNOVOX makes its Standard price, product screens and complete operational workflow visible. The comparison below uses only information each platform makes public; an unpublished detail is not treated as a failure.
Practical comparison
| Area | UNOVOX | +Transparente — public information |
|---|---|---|
| Public pricing | €75/month when billed annually (€900/year), or €90/month on the monthly plan, with online contracting. | On request; no stable public pricing table was identified. |
| Reporting and follow-up | Step-by-step form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messaging. | Internal and/or external web channel, with anonymous and confidential modes depending on configuration. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, dossiers and reports. | Report intake and follow-up; details about tasks, deadlines, reports and permissions available in a demonstration. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, branding, dashboards and statistics. | Identifiable implementations in public bodies; configuration and conditions by proposal. |
| Best fit | Teams seeking a complete, visible product with predictable pricing and close support in Portugal. | Public organisations valuing existing references in the same sector. |
Choose UNOVOX if
- you want to see the public channel and restricted area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without restricting operational growth
Consider +Transparente if
public-sector references and its implementation model are decisive.
