MAINSYSTEMS
Decision summary
CROW presents a mature, configurable Portuguese offer. UNOVOX stands out through public pricing and contracting and by showing its dashboards, cases, reports and settings in extensive detail on its own website.
Where UNOVOX provides more clarity
FULLSCREEN's CROW combines a portal, registration of reports received outside the platform, alerts, exports, multilingual support and multi-company operation.
Before contracting, UNOVOX makes its Standard price, product screens and complete operational workflow visible. The comparison below uses only information each platform makes public; an unpublished detail is not treated as a failure.
Practical comparison
| Area | UNOVOX | CROW — public information |
|---|---|---|
| Public pricing | €75/month when billed annually (€900/year), or €90/month on the monthly plan, with online contracting. | Proposal required; the provider states a fixed price regardless of employee count and unlimited users. |
| Reporting and follow-up | Step-by-step form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messaging. | Web portal and registration of reports received in person, by email or through other channels. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, dossiers and reports. | Workflow, deadline alerts, parameterised responses, encrypted export and history. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, branding, dashboards and statistics. | Advertised multi-company, multilingual, unlimited-user operation and autonomous configuration. |
| Best fit | Teams seeking a complete, visible product with predictable pricing and close support in Portugal. | Organisations valuing multi-company operation, unlimited users and hosting in Portugal. |
Choose UNOVOX if
- you want to see the public channel and restricted area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without restricting operational growth
Consider CROW if
the multi-company model and the infrastructure presented by FULLSCREEN are priorities.
