MAINSYSTEMS
Decision summary
UNOVOX has a lower published annual reference price than both public CTT plans and provides a more extensive view of the platform's daily operation. Portal da Denúncia benefits from the CTT brand and ecosystem.
Where UNOVOX provides more clarity
CTT's Portal da Denúncia is a cloud SaaS solution in Portuguese and English, with two-factor authentication, encryption, internal teams, deadline control and reports.
Before contracting, UNOVOX makes its Standard price, product screens and complete operational workflow visible. The comparison below uses only information each platform makes public; an unpublished detail is not treated as a failure.
Practical comparison
| Area | UNOVOX | Portal da Denúncia — public information |
|---|---|---|
| Public pricing | €75/month when billed annually (€900/year), or €90/month on the monthly plan, with online contracting. | Gold: €996/year for fewer than 100 employees. Diamond: €1,680/year for more than 100 employees. |
| Reporting and follow-up | Step-by-step form in any configured language, anonymous or identified reporting, code-based follow-up and two-way messaging. | Receives web reports and supports records originating in writing, paper, verbal communication, images and other channels. |
| Case management | Statuses, priorities, owners, deadlines and SLA, tasks, attachments, auditable history, dossiers and reports. | Team-based organisation, deadline control and statistical reporting. |
| Configuration and scale | Unlimited users and unlimited languages, with categories, departments, extra fields, documents, branding, dashboards and statistics. | Portuguese and English; advertised average implementation time of one week; additional training and support tickets are paid. |
| Best fit | Teams seeking a complete, visible product with predictable pricing and close support. | Organisations that particularly value their commercial relationship with CTT. |
Choose UNOVOX if
- you want to see the public channel and restricted area working in the same demonstration
- deadlines, owners, priorities, tasks and history must be part of daily operations
- you value a published reference price and direct online contracting
- you need unlimited users and unlimited languages without restricting operational growth
Consider Portal da Denúncia if
the CTT brand and its procurement processes carry decisive weight.
